English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies with Unclear Customer Requests – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Urgent
Needing quick action or attention.
Confused
Not clear or certain about something.
Calm
Not worried or upset.
Report
A written or spoken description of something.
Teamwork
Working together to do a job.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Urgent
Confused
Calm
Report
Teamwork
Working together to do a job.
Needing quick action or attention.
Not worried or upset.
Not clear or certain about something.
A written or spoken description of something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Urgent” mean?
4. What does “Confused” mean?
5. What does “Calm” mean?
6. What does “Report” mean?
7. What does “Teamwork” mean?

Practice more with this lesson: