English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies with Apologies and Compensation โ€“ English for Customer Service Representative โ€“ Easy Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake.
Compensation
Something given to make up for a loss.
Refund
Money given back for a problem.
Complaint
A statement about something wrong.
Service
Work done to help someone.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Refund
Complaint
Service
A statement about something wrong.
To say sorry for a mistake.
Work done to help someone.
Something given to make up for a loss.
Money given back for a problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œCompensationโ€ mean?
5. What does โ€œRefundโ€ mean?
6. What does โ€œComplaintโ€ mean?
7. What does โ€œServiceโ€ mean?

Practice more with this lesson:


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