English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies with Apologies and Compensation – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake.
Compensation
Something given to make up for a loss.
Refund
Money given back for a problem.
Complaint
A statement about something wrong.
Service
Work done to help someone.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Refund
Complaint
Service
Work done to help someone.
Money given back for a problem.
To say sorry for a mistake.
Something given to make up for a loss.
A statement about something wrong.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Refund” mean?
6. What does “Complaint” mean?
7. What does “Service” mean?

Practice more with this lesson:


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