Vocabulary Flashcards and Quiz of Handling Emergencies and Closing Conversations Professionally - English for Customer Service Representative - Medium Level

Emergency

A sudden serious problem needing quick action

Professional

Showing skill and good manners at work

Summarize

Give a short statement of the main points

Calm

Not angry or upset; peaceful

Solution

An answer to a problem

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Emergency

Professional

Summarize

Calm

Solution

An answer to a problem

Give a short statement of the main points

A sudden serious problem needing quick action

Not angry or upset; peaceful

Showing skill and good manners at work

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Emergency” mean?

4. What does “Professional” mean?

5. What does “Summarize” mean?

6. What does “Calm” mean?

7. What does “Solution” mean?

Vocabulary Flashcards and Quiz of Handling Emergencies and Closing Conversations Professionally – English for Customer Service Representative – Medium Level