English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies and Closing Conversations Professionally – English for Customer Service Representative – Medium Level

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by

Michael Carter
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Emergency
A sudden serious problem needing quick action
Professional
Showing skill and good manners at work
Summarize
Give a short statement of the main points
Calm
Not angry or upset; peaceful
Solution
An answer to a problem

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Emergency
Professional
Summarize
Calm
Solution
An answer to a problem
Not angry or upset; peaceful
Give a short statement of the main points
Showing skill and good manners at work
A sudden serious problem needing quick action

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Emergency” mean?
4. What does “Professional” mean?
5. What does “Summarize” mean?
6. What does “Calm” mean?
7. What does “Solution” mean?

Practice more with this lesson: