English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Reassurance – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Complaint
A statement about something wrong.
Frustrating
Causing anger or annoyance.
Reassure
To make someone feel less worried.
Patience
The ability to wait calmly.
Fix
To repair or make something work.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Frustrating
Reassure
Patience
Fix
The ability to wait calmly.
To repair or make something work.
Causing anger or annoyance.
To make someone feel less worried.
A statement about something wrong.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Frustrating” mean?
5. What does “Reassure” mean?
6. What does “Patience” mean?
7. What does “Fix” mean?

Practice more with this lesson: