English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Resolving Misunderstandings – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Delay
When something happens later than expected.
Refund
Money given back for a mistake or return.
Frustration
Feeling upset because things do not go well.
Status
The current condition or situation of something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delay
Refund
Frustration
Status
A statement about something wrong or bad.
Money given back for a mistake or return.
When something happens later than expected.
The current condition or situation of something.
Feeling upset because things do not go well.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Delay” mean?
5. What does “Refund” mean?
6. What does “Frustration” mean?
7. What does “Status” mean?

Practice more with this lesson: