English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Following Up โ€“ English for Customer Service Representative โ€“ Easy Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Root cause
The main reason for a problem.
Follow up
To check or continue work after something.
Customer
A person who buys or uses products.
Service
Help or work done for others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Follow up
Customer
Service
A statement that something is wrong.
Help or work done for others.
A person who buys or uses products.
The main reason for a problem.
To check or continue work after something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRoot causeโ€ mean?
5. What does โ€œFollow upโ€ mean?
6. What does โ€œCustomerโ€ mean?
7. What does โ€œServiceโ€ mean?

Practice more with this lesson:


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