English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Following Up – English for Customer Service Representative – Easy Level

โ€”

by

Michael Carter
in
Complaint
A statement that something is wrong.
Root cause
The main reason for a problem.
Follow up
To check or continue work after something.
Customer
A person who buys or uses products.
Service
Help or work done for others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Follow up
Customer
Service
To check or continue work after something.
A person who buys or uses products.
Help or work done for others.
The main reason for a problem.
A statement that something is wrong.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Root cause” mean?
5. What does “Follow up” mean?
6. What does “Customer” mean?
7. What does “Service” mean?

Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.