Vocabulary Flashcards and Quiz of Handling an Urgent Customer Request - English for Customer Service Representative - Medium Level

Urgent

Needing quick action or attention

Delay

To make something late or slow

Express

Very fast delivery or service

Confirmation

Proof that something is done

Tracking

Following the progress of a package

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Urgent

Delay

Express

Confirmation

Tracking

To make something late or slow

Very fast delivery or service

Proof that something is done

Following the progress of a package

Needing quick action or attention

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Urgent” mean?

4. What does “Delay” mean?

5. What does “Express” mean?

6. What does “Confirmation” mean?

7. What does “Tracking” mean?

Vocabulary Flashcards and Quiz of Handling an Urgent Customer Request – English for Customer Service Representative – Medium Level