English Lessons

Vocabulary Flashcards and Quiz of Handling an Urgent Customer Request – English for Customer Service Representative – Advanced Level

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by

Michael Carter
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Urgent
Needing quick action or attention.
Refund
Money given back to a customer.
Policy
A set rule or guideline.
Exception
Not following the usual rule.
Backup
A plan used if the first fails.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Urgent
Refund
Policy
Exception
Backup
Not following the usual rule.
Money given back to a customer.
A plan used if the first fails.
A set rule or guideline.
Needing quick action or attention.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Urgent” mean?
4. What does “Refund” mean?
5. What does “Policy” mean?
6. What does “Exception” mean?
7. What does “Backup” mean?

Practice more with this lesson: