Vocabulary Flashcards and Quiz of Handling an Urgent Customer Request - English for Customer Service Representative - Advanced Level

Urgent

Needing quick action or attention.

Refund

Money given back to a customer.

Policy

A set rule or guideline.

Exception

Not following the usual rule.

Backup

A plan used if the first fails.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Urgent

Refund

Policy

Exception

Backup

Money given back to a customer.

Needing quick action or attention.

Not following the usual rule.

A plan used if the first fails.

A set rule or guideline.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Urgent” mean?

4. What does “Refund” mean?

5. What does “Policy” mean?

6. What does “Exception” mean?

7. What does “Backup” mean?

Vocabulary Flashcards and Quiz of Handling an Urgent Customer Request – English for Customer Service Representative – Advanced Level