English Lessons

Vocabulary Flashcards and Quiz of Giving Updates to a Difficult Client – English for Customer Service Representative – Medium Level

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by

Michael Carter
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Update
To give the latest information
Delay
When something happens later than planned
Frustration
Feeling upset because things are difficult
Shipping
Sending goods to a customer
Delivery
The act of bringing goods to a place

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Update
Delay
Frustration
Shipping
Delivery
Feeling upset because things are difficult
Sending goods to a customer
To give the latest information
The act of bringing goods to a place
When something happens later than planned

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Update” mean?
4. What does “Delay” mean?
5. What does “Frustration” mean?
6. What does “Shipping” mean?
7. What does “Delivery” mean?

Practice more with this lesson: