Vocabulary Flashcards and Quiz of Feedback Sessions During Peak Business Hours – English for Customer Service Representative – Advanced Level

Feedback
Information about how well something is done
Expectations
What people think will happen
Peak
The busiest or highest point
Clarify
To make something clear or easy to understand
Session
A period of time for a specific activity

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Feedback
Expectations
Peak
Clarify
Session
A period of time for a specific activity
Information about how well something is done
The busiest or highest point
To make something clear or easy to understand
What people think will happen

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Feedback” mean?
4. What does “Expectations” mean?
5. What does “Peak” mean?
6. What does “Clarify” mean?
7. What does “Session” mean?

Practice more with this lesson:


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