English Lessons

Vocabulary Flashcards and Quiz of Customer Apology and Compensation During a Meeting – English for Customer Service Representative – Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good
Refund
Money given back to a customer
Apologize
To say sorry for a mistake
Compensation
Something given to make up for a problem
Customer
A person who buys goods or services

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Apologize
Compensation
Customer
To say sorry for a mistake
A person who buys goods or services
Something given to make up for a problem
A statement that something is wrong or not good
Money given back to a customer

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Refund” mean?
5. What does “Apologize” mean?
6. What does “Compensation” mean?
7. What does “Customer” mean?

Practice more with this lesson:


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