English Lessons

Vocabulary Flashcards and Quiz of Customer Apology and Compensation During a Meeting โ€“ English for Customer Service Representative โ€“ Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good
Refund
Money given back to a customer
Apologize
To say sorry for a mistake
Compensation
Something given to make up for a problem
Customer
A person who buys goods or services

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Apologize
Compensation
Customer
A statement that something is wrong or not good
A person who buys goods or services
Something given to make up for a problem
Money given back to a customer
To say sorry for a mistake

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRefundโ€ mean?
5. What does โ€œApologizeโ€ mean?
6. What does โ€œCompensationโ€ mean?
7. What does โ€œCustomerโ€ mean?

Practice more with this lesson:


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