English Lessons

Vocabulary Flashcards and Quiz of Closing a Technical Support Call Professionally โ€“ English for Customer Service Representative โ€“ Advanced Level

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by

Michael Carter
in
Ticket
A record of a customer issue.
Update
A new version or fix for software.
Monitoring
Watching something closely over time.
Fix
To repair or solve a problem.
Satisfaction
Feeling happy with a service or result.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Ticket
Update
Monitoring
Fix
Satisfaction
To repair or solve a problem.
A record of a customer issue.
A new version or fix for software.
Watching something closely over time.
Feeling happy with a service or result.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œTicketโ€ mean?
4. What does โ€œUpdateโ€ mean?
5. What does โ€œMonitoringโ€ mean?
6. What does โ€œFixโ€ mean?
7. What does โ€œSatisfactionโ€ mean?

Practice more with this lesson:


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