English Lessons

Vocabulary Flashcards and Quiz of Closing a Technical Support Call Professionally – English for Customer Service Representative – Advanced Level

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by

Michael Carter
in
Ticket
A record of a customer issue.
Update
A new version or fix for software.
Monitoring
Watching something closely over time.
Fix
To repair or solve a problem.
Satisfaction
Feeling happy with a service or result.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Ticket
Update
Monitoring
Fix
Satisfaction
A new version or fix for software.
Feeling happy with a service or result.
To repair or solve a problem.
A record of a customer issue.
Watching something closely over time.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Ticket” mean?
4. What does “Update” mean?
5. What does “Monitoring” mean?
6. What does “Fix” mean?
7. What does “Satisfaction” mean?

Practice more with this lesson:


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