English Lessons

Vocabulary Flashcards and Quiz of Closing a Conversation After Negative Feedback – English for Customer Service Representative – Medium Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Frustration
Feeling upset because something is difficult.
Replacement
Something new given instead of a broken item.
Patience
The ability to wait without getting angry.
Polite
Showing good manners and respect.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Frustration
Replacement
Patience
Polite
Something new given instead of a broken item.
Showing good manners and respect.
The ability to wait without getting angry.
A statement about something wrong or bad.
Feeling upset because something is difficult.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Frustration” mean?
5. What does “Replacement” mean?
6. What does “Patience” mean?
7. What does “Polite” mean?

Practice more with this lesson: