English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation for Service Failure โ€“ English for Customer Service Representative โ€“ Easy Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Delay
to make something late
Compensation
something given to make up for a problem
Service
work done for a customer
Discount
a reduction in price

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Delay
Compensation
Service
Discount
work done for a customer
something given to make up for a problem
to make something late
to say sorry for a mistake
a reduction in price

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œDelayโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œServiceโ€ mean?
7. What does โ€œDiscountโ€ mean?

Practice more with this lesson:


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