English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation for Service Failure – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Delay
to make something late
Compensation
something given to make up for a problem
Service
work done for a customer
Discount
a reduction in price

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Delay
Compensation
Service
Discount
work done for a customer
a reduction in price
to make something late
to say sorry for a mistake
something given to make up for a problem

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Delay” mean?
5. What does “Compensation” mean?
6. What does “Service” mean?
7. What does “Discount” mean?

Practice more with this lesson: