English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation by Email – English for Customer Service Representative – Easy Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Compensation
something given to make up for a problem
Customer
a person who buys goods or services
Discount
a reduction in price
Understanding
being patient and accepting a problem

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Customer
Discount
Understanding
to say sorry for a mistake
a person who buys goods or services
a reduction in price
being patient and accepting a problem
something given to make up for a problem

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Customer” mean?
6. What does “Discount” mean?
7. What does “Understanding” mean?

Practice more with this lesson: