Scheduling Feedback Sessions During a System Outage – English for Customer Service Representative – Medium Level

Anna and Kevin need to plan feedback sessions. The system is down, so they must coordinate carefully. They want to find the best times for all customers.

🎧 Scheduling Feedback Sessions During a System Outage
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Vocabulary:

System: A set of connected parts working together.

Schedule: A plan of times for events or meetings.

Feedback: Opinions or information about a service or product.

Coordinate: To organize activities so they work well together.

Outage: A time when a service is not working.


Practice more with this lesson:


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