Reporting Progress and Confirming Next Steps with a Difficult Client – English for Customer Service Representative – Medium Level

Laura talks with Michael, a client. She reports progress and checks the next steps. Michael is a bit hard to please.

🎧 Reporting Progress and Confirming Next Steps with a Difficult Client
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Vocabulary:

Update: New information about progress.

Deadline: The time by which work must be done.

Testing: Checking if something works well.

Speed up: Make something happen faster.

Report: A written or spoken description of progress.


Practice more with this lesson:


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