Reassuring a Client After Negative Feedback – English for Customer Service Representative – Easy Level

Olivia calls William to talk about his feedback. William was unhappy with the service. Olivia wants to help and make things better.

🎧 Reassuring a Client After Negative Feedback
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Vocabulary:

Feedback: Information about how good or bad something is

Service: Help or work done for someone

Product: Something made to sell

Damaged: Broken or harmed

Support: Help or assistance


Practice more with this lesson:


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