Project Updates and Apology During Compliance Check – English for Customer Service Representative – Medium Level

Sarah talks to David about a project delay. She apologizes and offers compensation. They discuss how to fix the issue quickly.

🎧 Project Updates and Apology During Compliance Check
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Vocabulary:

Apologize: To say sorry for a mistake

Compensation: Something given to make up for a problem

Compliance: Following rules or laws

Delay: To happen later than planned

Discount: A reduction in price


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