Finding the Root Cause During a System Outage – English for Customer Service Representative – Easy Level

Emma helps James find the problem during a system outage. They talk about what might cause the issue. Emma gives clear steps to fix it.

🎧 Finding the Root Cause During a System Outage
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Vocabulary:

System: A group of parts working together.

Outage: A time when something stops working.

Server: A computer that provides data to others.

Connection: A link between two devices or systems.

Restart: To turn off and then turn on again.


Practice more with this lesson:


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