Coordinating Teams to Solve a Customer Issue – English for Customer Service Representative – Medium Level

Daniel talks with Mia about a customer’s problem. They plan how to work with different teams. They want to solve the issue quickly.

🎧 Coordinating Teams to Solve a Customer Issue
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Vocabulary:

Delay: When something happens later than expected

Customer: A person who buys goods or services

Team: A group of people working together

Solution: A way to fix a problem

Discount: A reduction in price


Practice more with this lesson:


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