James and Mia discuss how to write clear emails. They want to fix a problem caused by a misunderstanding. They practice summarizing key points in their messages.
Vocabulary:
Confusion: A state of not understanding something clearly
Apologize: To say sorry for a mistake
Key points: The most important ideas or facts
Polite: Showing good manners and respect
Clarity: The quality of being clear and easy to understand
Practice more with this lesson:
