John and Mia discuss the service failure. They check details to understand what went wrong. They want to report the progress clearly.
Vocabulary:
Failure: When something does not work as expected.
Backup: A copy or system used if the main one fails.
Overload: Too much work or pressure on a system.
Apology: A statement saying sorry for a mistake.
Progress: Movement toward a goal or improvement.
Practice more with this lesson:
