Kevin and Laura discuss how to handle objections after a service failure. They focus on teamwork and clear communication. Their goal is to find a good solution for the client.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Concern: A worry or problem someone has.
Revise: To change something to improve it.
Apology: A statement saying sorry for a mistake.
Teamwork: Working together to achieve a goal.
Practice more with this lesson:
