Olivia and Mark discuss how to manage complaints at work. Olivia is training Mark, a new copywriter. They talk about sharing tasks to solve problems quickly.
Vocabulary:
Delegate: To give tasks to someone else
Onboarding: The process of training a new worker
Complaint: A statement that something is wrong
Draft: A first or rough version of writing
Summary: A short report of main points
Practice more with this lesson:
