Jessica faces a system outage at work. She talks to Mark about fixing the problem. They discuss how to apologize and offer compensation.
Vocabulary:
Outage: A time when a system is not working.
Compensation: Something given to make up for a problem.
Apologize: To say sorry for a mistake.
Discount: A reduction in price.
Clients: People who use a service or product.
Practice more with this lesson:
