John, a copywriter, talks to Linda about a problem with a client. The client is unhappy with the work. They discuss how to apologize and offer compensation.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Client: A person who buys services or work.
Polite: Showing good manners and respect.
Contact: Communication with someone.
Practice more with this lesson:
