David and Jessica discuss a mistake made during busy work hours. They talk about how to apologize and offer compensation to a client. This helps them handle cross-cultural communication well.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a loss
Peak hours: The busiest time of work or business
Sincere: Genuine and honest
Communication: The act of sharing information or ideas
Practice more with this lesson:
