Michael is training Sophia on how to handle complex issues. He explains when and how to escalate problems. Sophia listens carefully and asks questions.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Urgent: Needing quick attention or action
Manager: A person who is in charge of others
Problem: A difficult situation that needs a solution
Explain: To make something clear or easy to understand
Practice more with this lesson:
