Mia and David discuss a problem with a client. They try to fix the issue by apologizing and offering help. They want to keep the client happy.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a problem
Delay: To make something happen later than planned
Client: A person who buys services or goods
Misunderstanding: A failure to understand something correctly
Practice more with this lesson:
