Emily and Daniel work as cloud engineers. They talk about how to handle a VIP customer’s concerns. They want to solve problems and keep the customer happy.
Vocabulary:
Objection: A reason for disagreeing or not accepting something.
Encryption: A way to protect data by changing it into a secret code.
Uptime: The time when a system is working and available.
Case study: A detailed example of a real situation.
Communication: The act of sharing information or ideas.
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