John, a cloud engineer, helps Emma with a VIP client’s issue. Emma feels worried about the problem. John reassures her calmly.
Vocabulary:
Priority: Something that is more important than other things
Reassure: To say something to make someone feel less worried
Downtime: A period when a system is not working
Monitor: To watch or check something carefully
Client: A person or company that uses services
Practice more with this lesson:
