Olivia and Robert discuss a service problem. Olivia gives clear steps to fix it. They plan to escalate the issue if needed.
Vocabulary:
Escalate: To increase the seriousness of a problem
Server: A computer that provides services to other computers
Monitor: To watch and check the progress of something
Restart: To stop and start a device or system again
Logs: Recorded information about system events or errors
Practice more with this lesson:
