English Lessons

Vocabulary Flashcards and Quiz of Handling VIP Customer Complaints in Civil Engineering – English for Civil Engineer – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory
Expectation
A belief about what will happen or be done
Clarify
To make something clear or easy to understand
VIP
A very important person
Communication
The process of sharing information or ideas

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Expectation
Clarify
VIP
Communication
To make something clear or easy to understand
A statement that something is wrong or not satisfactory
A belief about what will happen or be done
The process of sharing information or ideas
A very important person

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Expectation” mean?
5. What does “Clarify” mean?
6. What does “VIP” mean?
7. What does “Communication” mean?

Practice more with this lesson: