Sophia and Robert discuss how to handle complaints from clients. They also plan a schedule for a presentation to senior management. They want to solve problems and prepare well.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Coordinate: To organize different parts to work together.
Presentation: A talk or show that gives information.
Schedule: A plan of when things will happen.
Report: A written or spoken description of facts or events.
Practice more with this lesson:
