Emma, a chemist, talks to Paul, a client. They discuss a problem with a chemical order. Emma helps Paul understand and solves the issue calmly.
Vocabulary:
Concern: A worry or problem someone has.
Batch: A group of products made together.
Reassure: To make someone feel less worried.
Quality: How good or bad something is.
Test results: Information from checking or examining something.
Practice more with this lesson:
