Emma trains Kevin on how to handle a difficult client at the chemist. They practice responding to common objections. This helps Kevin learn to stay calm and professional.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Confident: Feeling sure about your abilities.
Trust: Belief in the reliability of someone or something.
Polite: Showing good manners and respect.
Value: The importance or worth of something.
Practice more with this lesson:
