Kevin, a chemist, calls technical support during a system outage. He faces delays in his work. Sophia helps him solve the problem calmly.
Vocabulary:
Outage: A period when a system is not working.
Offline: Not connected to the internet or network.
Backup: A copy of data saved for safety.
Prioritize: To treat something as more important.
Device: A machine or tool used for work.
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