Mark and Mia discuss how to help a VIP customer from another culture. They want to find the best way to communicate and solve the problem. Their goal is to keep the customer happy.
Vocabulary:
Vip: A very important person.
Gesture: An action showing feelings or respect.
Patience: The ability to wait calmly.
Technical: Related to special knowledge or skills.
Culture: The ideas and habits of a group of people.
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