Laura and Daniel are chemists facing a system outage. They need to call the IT department to fix the problem quickly. The conversation shows how they escalate the issue step by step.
Vocabulary:
Outage: A period when a system is not working
Escalate: To increase the seriousness of a problem
Technician: A person who fixes technical problems
Urgent: Needing quick attention or action
Priority: Something that is very important and must be done first
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