Olivia and Paul discuss how to end a talk with a hard client. They want to stay polite and clear. Olivia shares ideas for good communication.
Vocabulary:
Client: A person who buys or uses services.
Respect: Showing polite behavior to others.
Polite: Being kind and showing good manners.
Professional: Behaving in a serious and respectful way.
Argument: A disagreement or fight with words.
Practice more with this lesson:
