William, a chemist, is handling a complaint during a compliance check. He speaks with Laura to resolve the issue. They aim to end the conversation politely and clearly.
Vocabulary:
Complaint: A statement about a problem or issue.
Process: A series of actions to do a task.
Document: To record information in writing.
Safety: The condition of being protected from harm.
Report: A written or spoken description of something.
Practice more with this lesson:
