Paul works as a chemist and talks with Emma about a sales problem. He apologizes for the issue and offers help. They discuss how to fix the problem while working remotely.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: When something happens later than expected.
Replacement: A new item given instead of a broken one.
Discount: A reduction in the price of something.
Practice more with this lesson:
