Linda is a chef talking to James, a difficult client. James is unhappy with his meal. Linda tries to solve the problem calmly.
Vocabulary:
Complaint: A statement that something is wrong or not good
Apologize: To say sorry for a mistake or problem
Feedback: Information about how good or bad something is
Dish: Food prepared and served as a meal
Improve: To make something better than before
Practice more with this lesson:
