Anna and William talk with clients after a problem with their meal. They want to find out what went wrong. They listen carefully to fix the issue.
Vocabulary:
Service: The act of helping or serving customers.
Client: A person who buys goods or services.
Apology: A statement saying sorry for a mistake.
Feedback: Information about how good or bad something is.
Temperature: How hot or cold something is.
Practice more with this lesson:
