Robert is a chef in a busy restaurant. He talks to Laura, his assistant, about a complaint. They discuss how to solve the problem by giving tasks to others.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delegate: To give tasks or responsibilities to others.
Quality: How good or bad something is.
Customer: A person who buys goods or services.
Service: The act of helping or doing work for others.
Practice more with this lesson:
