Vocabulary Flashcards and Quiz of Summarizing Instructions After a Service Problem - English for Cashier - Advanced Level

Apologize

To say sorry for a mistake

Refund

Money given back to a customer

Solution

A way to fix a problem

Patient

Able to wait without getting angry

Polite

Showing good manners and respect

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Apologize

Refund

Solution

Patient

Polite

To say sorry for a mistake

Able to wait without getting angry

Money given back to a customer

A way to fix a problem

Showing good manners and respect

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?

4. What does “Refund” mean?

5. What does “Solution” mean?

6. What does “Patient” mean?

7. What does “Polite” mean?

Vocabulary Flashcards and Quiz of Summarizing Instructions After a Service Problem – English for Cashier – Advanced Level