English Lessons

Vocabulary Flashcards and Quiz of Escalating a Customer Complaint at the Store – English for Cashier – Easy Level

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by

Michael Carter
in
Refund
Money given back for a returned item
Policy
A rule or plan of action
Manager
A person in charge at work
Broken
Not working or damaged
Escalate
To raise a problem to a higher level

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Refund
Policy
Manager
Broken
Escalate
A rule or plan of action
To raise a problem to a higher level
A person in charge at work
Money given back for a returned item
Not working or damaged

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Refund” mean?
4. What does “Policy” mean?
5. What does “Manager” mean?
6. What does “Broken” mean?
7. What does “Escalate” mean?

Practice more with this lesson:


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