Mark trains Jessica on how to apologize when requirements are unclear. He shows her how to offer compensation politely. This helps customers feel better and keeps the store’s reputation good.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Confused: Not understanding something clearly.
Sincerely: In a genuine and honest way.
Manager: A person who is in charge of workers.
Practice more with this lesson:
