Robert, a cashier, talks with Emma about a hard customer. They discuss how to stay calm and solve problems. Robert wants to improve his skills for better reviews.
Vocabulary:
Calm: Not angry or upset.
Client: A person who buys goods or services.
Patient: Able to stay calm when things are hard.
Review: A meeting to talk about work performance.
Solution: A way to fix a problem.
Practice more with this lesson:
